FAQs
FAQs
General FAQs
We proudly service Melbourne and other top urban areas across the region. Whether you’re located in the heart of the city or its surrounding suburbs, our team is ready to assist you with all your plumbing, electrical, and air conditioning needs.
Yes, all of our technicians are fully licensed, certified, and insured. They are highly trained to handle all types of emergency repairs and installations, ensuring that your service is safe, efficient, and up to code.
We understand that emergencies require a fast response. Our team aims to be at your property within 30 minutes of your call, no matter the time of day or night. We're available 24/7, including weekends and holidays.
Yes! We offer free, no-obligation quotes for most of our services. After assessing your issue, we’ll provide you with an upfront, transparent price. There are no hidden fees or surprise charges.
Absolutely! You can book a service directly through our website or by calling our customer service team. We make it easy to schedule an appointment at a time that works best for you, whether it's for a routine maintenance check or an emergency service.
We understand that emergencies require immediate attention. That's why we guarantee our team will arrive at your property within 30 minutes of your call. Whether it’s day or night, we are available 24/7, including weekends and holidays, to address your emergency needs.
Plumbing FAQs
If you have a blocked drain, we recommend calling a professional plumber as soon as possible. Attempting to unblock drains yourself can cause further damage. Our team will quickly assess the issue and provide efficient solutions.
If your water heater is making strange noises, not heating water efficiently, or leaking, it's time to call a professional. Our experts can evaluate the issue and help you decide whether a repair or replacement is needed.
Low water pressure can be caused by various factors, including clogged pipes, a failing water heater, or issues with your local water supply. Our plumbers can inspect your home’s plumbing system and resolve the issue.
While chemical drain cleaners are available, they can be harmful to your pipes and the environment. We recommend professional drain cleaning services to ensure the safety and longevity of your plumbing system.
It’s a good idea to have your pipes inspected every 2-3 years to ensure they are in good condition. If you experience any issues such as leaks or low pressure, it's best to have them checked sooner.
Electrical FAQs
If you experience frequent circuit breaker trips, power outages, or have older wiring, it may be time for an upgrade. Our certified electricians can help assess your needs and recommend the best solution.
First, check if the outage is affecting just your home or the entire neighborhood. If it’s only your home, check the fuse box or circuit breaker. If the issue persists, call our electricians to investigate the cause.
While installing a ceiling fan can be a DIY project for some, it’s safest to hire a licensed electrician. Our team can ensure the fan is installed properly and safely.
This could be a sign of faulty wiring or grounding issues. If you experience electrical shocks, it’s important to have a licensed electrician inspect your home’s electrical system to prevent potential hazards.
Smoke alarms should be tested monthly and the batteries replaced at least once a year. We also recommend having your smoke alarms professionally inspected every 1-2 years for optimal safety.
Air Conditioning & Heating FAQs
It’s recommended to service your air conditioning unit at least once a year, preferably before the warmer months. Regular maintenance can improve efficiency and extend the life of your system.
Evaporative cooling uses water evaporation to cool the air, which is energy-efficient and ideal for dry climates. Refrigerated air conditioning, on the other hand, uses a refrigerant to cool the air and works well in humid conditions.
If your air conditioner isn’t cooling efficiently, it could be due to a dirty filter, low refrigerant levels, or a malfunctioning component. Our technicians can diagnose and resolve the issue quickly.
While some minor issues like changing filters can be handled yourself, it’s best to call a professional for more complex repairs. Attempting DIY repairs can lead to more damage and costly repairs later on.
To save on heating costs, consider regular maintenance on your system, sealing gaps around windows and doors, using programmable thermostats, and using space heaters for specific rooms. Our team can help optimize your system for energy efficiency.
Tips
Some Safety Tips for the Client
Here are some practical tips to help you maintain your plumbing, electrical, and HVAC systems, ensuring they run smoothly and efficiently year-round.
Electrical Tips
- Never overload outlets or power strips.
- Test smoke alarms monthly.
- Keep electrical appliances away from water.
- Replace damaged power cords immediately.
- Install safety switches in areas near water.
- Avoid DIY electrical repairs—always hire a professional.
Plumbing Tips
- Avoid pouring grease or oil down drains.
- Use drain guards to catch hair and debris.
- Never flush wipes or non-biodegradable items.
- Run hot water through drains regularly.
- Use a plunger for minor clogs before calling a pro.
- Schedule routine drain cleanings to avoid build-ups.
Air Conditioning & Heating Tips
- Change filters every 1-3 months.
- Keep blinds closed to reduce heat during the day.
- Ensure vents and ducts are not obstructed.
- Set your thermostat to a consistent temperature.
- Schedule professional maintenance every year.
- Use ceiling fans to help circulate cool air.